📦 Shipping & Returns Policy

At Napo Runa, we take great care in preparing and delivering each order, honoring the thoughtful nature of every piece we curate or create. Below you’ll find all the details regarding shipping, returns, and international duties.

SHIPPING

Where We Ship
We currently ship within the EU and select international destinations.

Processing Times

Ready-to-ship items: 2–5 business days

Estimated Delivery Times

Portugal: 1–3 business days
Europe: 3–10 business days
International: 7–20 business days (subject to customs clearance and delays)

Shipping Rates
Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
For orders within Lisbon, local delivery may be available, please contact us to arrange.

IMPORT DUTIES, FEES & TAXES

All applicable import duties, customs fees, local taxes, and brokerage charges are the responsibility of the customer. These may be required upon delivery and must be paid in order to receive your shipment.

In some cases, your local customs office may require you to provide additional information to clear the order.

Customs rules and charges vary by country and are determined by your local government. We recommend contacting your local customs authority before placing an international order if you are unsure about potential charges.

RETURNS & EXCHANGES

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return:

Items must be unused, in original condition, and returned with all original packaging
Return shipping costs are the responsibility of the customer
Custom, made to order, and discounted items are final sale and not eligible for return

To begin a return, email us at hello@naporuna.com with your order number and reason for return. We will guide you through the next steps.